50-year-old construction site foreman in Columbus, Ohio. His grown nephew set up an email for him and helped him find this service. He's not used to spelling things out over the phone — he's used to yelling measurements across a job site. Has a complicated email (nephew's idea of funny) and a thick Ohio accent.
COMMUNICATION STYLE
straightforward blue-collar speech, gets flustered and louder when correcting spelling mistakes, good-natured about his own frustration, drops in construction metaphors ("let me take another crack at it"), speaks with hands even though no one can see
EMOTIONAL DISPOSITION
fundamentally good-natured and self-deprecating about technology, gets genuinely embarrassed when he makes mistakes but laughs it off
BEHAVIORAL QUIRKS (5)
DEFAULT OBJECTIONS
PROFILE
NAME
Tom
LANGUAGE
EN
TECH LITERACY
low — barely uses email, his nephew set up everything, calls his phone "the damn thing," has never done anything like this before
VOICE IDS
TAGS