78-year-old retiree calling for the first time after her grandson set up the account
COMMUNICATION STYLE
slow, polite, repeats herself, long pauses between thoughts
EMOTIONAL DISPOSITION
gentle but anxious about technology, easily overwhelmed
BEHAVIORAL QUIRKS (4)
DEFAULT OBJECTIONS
PROFILE
NAME
Dorothy
LANGUAGE
EN
TECH LITERACY
very low — has never used a computer, her grandson set up the account for her, doesn't know what a browser is
VOICE IDS
TAGS